Privacy · Updated 3/9/2026

Privacy Policy

This Policy explains how diplgroup.com (“Platform”) collects, uses, shares, stores and protects your data. The Platform is owned & operated by DIPL Group CRM PRIVATE LIMITED (CIN: U62013HR2025PTC138209).

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Introduction 1. Personal Data we collect 2. How we use your Personal Data 3. Who we share your Personal Data with 4. Cookies 5. Your Rights 6. Storage & Protection 7. Data Retention 8. Third-party sites & services 9. Children 10. Changes to this Policy 11. Grievance Redressal

Introduction

By accessing the Platform or using our services (“Services”), you consent to the processing of your personal data in accordance with this Policy. Where required for specific purposes, we seek consent separately on the Platform or via other means.

1. Personal Data we collect

A. Information you give us

Personal details: name, contact details, login info.
Property details: type, location, dimensions, photos, pricing, amenities.
Identification documents: IDs for verifying you or your property (e.g., Aadhaar, PAN, registry docs).
Payment info: processed by third-party gateways; we do not store card/bank/UPI details. We may receive basic transaction metadata.
Communications & feedback: calls, emails, messages, support tickets.
Voice recordings: if you opt to add voiceovers for property videos.

B. Information collected when you use the Platform

Usage data: searches, preferences, time on pages, inferences.
Technical data: device/OS, IP, language, identifiers, browser.
General location: city/region (e.g., via IP).
Communication data: where you message other members via the Platform.
Cookies & similar tech: see section 4.
Transactional data: orders, invoices, payment-status metadata.
App permissions: e.g., notifications, camera, location, phone, media (configurable in device settings).
Insight data: analytics derived from your usage for improvements.

C. Information from other sources

Marketing/advertising partners, property campaigns, public sources.
Third-party logins (e.g., SSO/2FA): name, email, phone, profile basics.

2. How we use your Personal Data

Provide Services: account creation, listings, lead-sharing with other members (owners, renters, brokers, dealers, banks/NBFCs/agents), voiceovers in videos, relevant recommendations and search results.
Our marketing: offers/updates where permitted by you.
Third-party marketing (opt-in): share your interest details with partners so they can contact you.
Improve Platform & UX: research, surveys, personalization; we may track video interactions (play/pause/ mute) including via YouTube API services.
Fraud prevention & security: verification, sanctions screening, investigation of misuse/financial crimes.
Troubleshooting & recovery: availability, backups, disaster recovery.
Analytics operations: derive insights to serve you better.
Legal obligations: compliance, legal claims, safety, integrity.
Communications & support: respond to queries, implement suggestions, assist usage.
Grievance redressal: resolve complaints and issues.

4. Cookies

We use cookies and similar technologies (web beacons, logs) to recognize your device, remember preferences, and improve experience. You can control cookies in your browser settings; some features may not work if you block them.

5. Your Rights

Access, verify, correct, update, or erase your personal data: write to privacy@diplgroup.com.
Withdraw consent (for one/all purposes): email privacy@diplgroup.com. Some services may become unavailable if essential data is withdrawn.
Marketing opt-out: request via our grievance contacts below.

6. Storage & Protection of personal data

Data is primarily processed in India; we may transfer to partners abroad with appropriate safeguards. We use organizational, technical and physical measures to protect confidentiality and integrity, and require processors to follow comparable standards.

7. Data Retention

We keep data as long as needed for Services or as required by law (e.g., disputes, accounting, fraud prevention). After closure or erasure requests, certain records may be retained per legal obligations. We may continue to use aggregated, anonymised data.

8. Third-party websites, apps & services

The Platform may link to third-party sites or use third-party services (e.g., YouTube/Google). Their data practices are governed by their own policies. Review their privacy terms and your Google security settings when applicable.

9. Children

The Platform is not intended for children under 18. Any use by a minor must be under parental supervision. Do not submit personal data if you are under 18.

10. Changes to this Privacy Policy

We may update this Policy from time to time. The effective date is the “Updated” date shown above. Continued use after changes means you accept the revised Policy.

11. Grievance Redressal

Grievance Officer
Email: grievance@diplgroup.com | Privacy: privacy@diplgroup.com

Sales: +91 9217415373 · Helpline: 09217415373

Address: DIPL Group Complex, Sector 56A, Faridabad, Faridabad District, Haryana, India

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